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A. You will receive the product for free; however, you must pay Postage and Packaging of £6.95 for us to send you a 14 day trial supply of Hydromusclemax. We ship the product the day after you place your order (except that orders placed Friday-Sunday will be shipped the following Monday). We consider the end date for your trial period to be 14 days after you place your order.
B. If you do not call customer service to cancel within 14 days of ordering your free trial, you will continue with our auto-ship program. See details below. Auto-Ship Program Unless you cancel before the end of your trial period as specified above, we will ship your first 30-day supply of Hydromusclemax at the end of your trial period. Thereafter, you will continue to receive a fresh 30-day supply of Hydromusclemax each month for as long as you stay a member of our auto-ship program. The card you provided when you ordered the trial product will be automatically charged £84.99 per product ordered when each new product ships. To cancel future shipments in the auto-ship program, you must call 0800 909 8490 at least 1 day prior to the date that your next monthly delivery ships. Our customer service center is open Mon - Sun 24 Hours a day.
Return Policy for Auto-Ship Deliveries Hydromusclemax retains a total guarantee of customer satisfaction on all Hydromusclemax auto-ship products. If you, the buyer, are unhappy with the product for any reason — even if you've used the full supply of the supplement— you can return the empty bottle for a full refund of the purchase price minus shipping and handling. To obtain your refund, you must do the following: Call us at 0800 909 8490 Mon - Sun 24 Hours a day. You will be given a Return Merchandise Authorization (RMA) number. To receive your refund, your return must be received at our shipping facility within 30 days of purchase. Be sure to clearly write the return merchandise authorization (RMA) number on the outside of the box. Our shipping department is NOT allowed to accept any packages without an RMA number. You pay for return delivery costs.
Address the return package to: Hexagonal Health and Beauty PO Box 1512 Bedford, MK42 5DA. We will not accept or issue a refund for any packages marked return to sender or refused that do not include a valid RMA number. If you return a package, we recommend that you get proof of shipment. Upon receipt of your returned product with a valid RMA number, a refund will be issued to your credit or debit card. After the shipping department receives your return, it generally takes 3-5 business days or less to process your refund. Once a return is processed, it can take up to one billing cycle for this return to be posted to your account, depending on your bank.
To be considered for reimbursement, products purchased through standard delivery ("all non-auto-ship purchased products") must be unopened and in the original packaging. To return a product you must do the following: Call us at 0800 909 8490, Mon - Sun 24 Hours a day, within 30 days of purchase (Product issues not declared within 30 days of purchase are not entitled to a refund. You will be given a Return Merchandise Authorization (RMA) number. To receive your refund, you must postmark your return within 30 days of purchase. Be sure to clearly write the return merchandise authorization (RMA) number on the outside of the box. Our shipping department does NOT accept any packages without an RMA number. You pay for return shipping.
Address the return package to: Hexagonal Health and Beauty PO Box 1512 Bedford, MK42 5DA. We will not accept or issue a refund for any packages marked return to sender or refused. If you return a package, we recommend that you get proof of shipment. Upon receipt of your returned product with a valid RMA number, a refund will be issued to your credit or debit card. After the shipping department receives your return, it generally takes 2 business days or less to process your refund. Once a return is processed, it usually takes 3-5 business days for this return to be posted to your account, depending on your bank.